Return Policy
Welcome to our site! All our products could return for free within 30 days for some reason! Please follow the reasons below for more details.
Support free Return reasons:
- Arrived damage
If your product is damaged on the way, it's our obligation except damaged by people. When your product is broken, you need to send us the broken product photos.
- Missing item
If your item missing, we can send you a new one or partially refund you the missing items. If you order 2 or multi items, for most of time the items were shipped seperately,as maybe they are not in the same warehouse.so please wait more days for other items.
- Wrong item sent
If you received our product not the same as ordered, you could send the product photos to us; we will send the correct one or full return,which depend on your choice.
- Doesn't work
When you received the product that does not work, you can ask our customer service for the problem; we will give you instructin. if it still doesn’t work, you can ask for a return.
- Freight Bearing
For these conditions mentioned above.
we (Findingdream.com) will bear the freights shipped product from our customers to us if return. We will make 100% refund when we receive your package.we will email you when once processing your refund.
We(Findingdream.com) will bear the round trip freights if you want to exchange the products.
Not support the free return:
- Arrived late
If the product arrive late, we are sorry to say we can not control all the condition during the shipping.
If the product is out of stock and you received it late, we can make some compensation for you, such as reward you the coupon code or a few partial refunds.
- Change mind
If you change your mind or want to change to another product after the package shipping out.
- Freight Bearing
For these conditions mentioned above.
The buyer will bear the freights shipped product from our customers to us if return. We will make 100% refund when we receive your package.we will email you when once processing your refund.
The buyer will bear the round trip freights if you want to exchange the products.
Refund policy
Every product is backed by a 12-months warranty and a 30-day return policy from the date of purchase. Exceptional circumstances will be listed clearly in the listing. If you need to return a product and get a refund, please contact us for a free shipping label and ship it back.
Satisfying Guarantee for Every Purchase
Dear customer, If you are not satisfied with an item purchased from Findingdream, please contact us before applying for a return or refund. A prompt exchange should be issued within 30 days of delivery in original packaging and with proof of purchase from Amarine.
All returns must be pre-approved. Unauthorized returns will not be accepted.
Check twice to confirm the item not works and contacts our customer service representative, let us know the detailed problem and send us some pictures for confirmation.
The same warranty is provided for replaced products and the returned ones.
If you are shipping the product
Carefully pack the item(s) in the original package.
Stick the shipping label we offered on the outer
The refund would be processed after the item is received by our warehouse staff, which is confirmed to be unopened and in good condition.
For assistance on return, please send a message to service@findingdream.com
You should ship the item back to our warehouse, and you must choose the right warehouse. If you don't know the correct warehouse, please contact us.
How long you will receive the refund money?
If you pay by the credit card, you will receive a refund within 3-15 days after receiving the refund email (according to the customer-owner credit card company transferring time).
If you pay through the Paypal, you will receive the refund on time after you receive the refund email.
Our shop doesn't charge the processing fee.
No-restocking to be charged to the consumers for the product's return.
Notice:
If you have any question, please contact us:
Email: service@findingdream.com